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Frequently asked questions

What services does iSoft offer?
Business software (ISOFT ERP, GrandLinks ITSM, document management and optional AI assistants), website and email hosting, networks and infrastructure, HP hardware, cybersecurity, managed services, consulting and training. See all our services.
Where are you based, and which regions do you serve?
Our office is at Avenida Comandante Gika, n.º 114, Alvalade, Luanda. We work with organisations across all of Angola.
Can you integrate with the systems we already have?
Yes. Connecting new systems to the software, hardware and networks you already run is a core part of our work, so what you have already invested in keeps working.
Does the ERP work in Portuguese, in Kwanza and in other currencies?
Yes. ISOFT ERP is fully available in Portuguese and English, each user picks their own language, and it handles Kwanza and other currencies side by side.
Can the ERP run on our own servers, or only in the cloud?
Both. We can host ISOFT ERP for you in the cloud or install it on your own servers.
What is GrandLinks ITSM, and who develops it?
GrandLinks ITSM is an IT service management platform developed by Pulsar. iSoft implements and supports it in Angola: help desk with SLAs, IT asset inventory, remote support, monitoring and endpoint protection. Read more about GrandLinks ITSM.
Which devices does GrandLinks ITSM support?
Windows PCs through the Windows agent, and printers and network devices through SNMP.
What is ISOFT DMS based on?
ISOFT DMS is deployed and supported by iSoft. Documents stay on your own servers or on iSoft hosting, and the system brings together content search, security, workflows, team editing and controlled sharing.
Is the AI optional, and where does our data go?
Yes, the AI features are optional. They use an external AI service (OpenAI), so the text you send to the assistant leaves your servers. You can switch them off at any time.
What does managed hosting include, and where are the servers?
Website hosting, managed VPS, business email, domain registration (.ao and .co.ao), Microsoft 365, SSL certificates, daily backups and website migration. Where the servers are depends on the plan you choose, and we can manage the server for you or support your own team.
What are your support hours?
Monday to Friday 08:00–17:30 and Saturday 08:00–13:00. Call or WhatsApp us on +244 938 777 777, or email info@isoft.ao.
Do you supply hardware?
Yes. We supply HP servers, storage and networking with warranty handling, and we also offer hardware leasing.
How does a security assessment work?
Our own security team agrees the scope with you, tests your networks or web applications, and gives you a written report of what we found and how to fix it.
How do we ask for a quote or a demo?
Use the contact form, the Request Demo button on any product page, WhatsApp or phone on +244 938 777 777, or email info@isoft.ao. We do not publish prices: every quote is prepared for your needs.