Services
IT services for the whole organisation
Consulting, cybersecurity, infrastructure, cloud and operations, from one local team in Luanda.
What we do
iSoft designs, supplies and supports the systems your business depends on. Choose one service or let a single local team look after everything. Below you will find the services with their own page, followed by the full catalogue: 99 services in 16 areas.
One partner
Software, hosting, networks, hardware and security delivered by one team, with a single point of contact.
Featured services
Choose by area
Each page explains the solution, the scope, when it makes sense and the most common questions.
Strategy & software
Cybersecurity
Service catalogue
Full catalogue: 99 services in 16 areas
Everything we can do for your IT, from planning to daily operations. If you cannot find what you need, talk to us.
01
Consulting & advisory
- IT strategy and digital transformation roadmaps
- IT assessments and audits (infrastructure, security, maturity)
- Enterprise architecture and solution design
- IT governance (COBIT, ITIL alignment)
- Technology selection, vendor evaluation and RFP support
- IT budgeting, TCO/ROI analysis and cost optimisation
- Virtual CIO, CISO and CTO services
02
Infrastructure & data centre
- Server design, deployment and lifecycle management
- Virtualisation (Proxmox, VMware, Hyper-V), clustering and high availability
- Hyper-converged infrastructure (HCI)
- Storage (SAN/NAS, Ceph, ZFS) and capacity planning
- Data centre and server room design (power, cooling, racks, cabling)
- Directory services (AD, LDAP, Entra ID), DNS/DHCP and PKI
- Load balancing and reverse proxies
- Hardware supply, installation and warranty management
03
Networking & connectivity
- LAN/WAN/WLAN design and implementation
- Structured cabling and fibre
- Routing, switching and SD-WAN
- Site-to-site and remote-access VPN
- QoS, bandwidth management and traffic accounting
- ISP and link management with redundancy (multi-WAN, failover)
- Wi-Fi surveys and enterprise wireless
04
Cybersecurity
- Firewalls/NGFW, IPS/IDS, web and email filtering
- Endpoint protection, EDR/XDR
- SIEM, log management and SOC (in-house or managed)
- Vulnerability management and penetration testing
- Identity & access management, MFA, PAM and SSO
- Zero Trust architecture
- Data loss prevention (DLP) and encryption
- Security awareness training and phishing simulation
- Incident response and digital forensics
- Compliance (ISO 27001, NIST, GDPR, PCI-DSS, local regulations)
- Security policies, risk assessments and security reporting
05
Cloud services
- Cloud readiness assessment and migration
- Public cloud (AWS, Azure, GCP), private and hybrid cloud
- Cloud cost optimisation (FinOps)
- IaaS/PaaS hosting, VPS and colocation
- Microsoft 365 and Google Workspace deployment and administration
- CDN and content delivery
06
Backup, continuity & disaster recovery
- Backup design and managed backup (on-premises, cloud, 3-2-1)
- Disaster recovery as a service (DRaaS)
- Business continuity planning (BCP) and RTO/RPO definition
- Replication, recovery testing and drills
- Archiving and data retention
07
Managed services
- Infrastructure monitoring (Zabbix, Grafana, Prometheus)
- Patch management and OS/software updates
- Managed network, firewall, server and endpoint
- Managed security (MSSP)
- Remote monitoring & management (RMM)
- Support contracts with agreed service levels
- Capacity and performance management
- Monthly health reports and service reviews
08
Service desk & end-user support
- Help desk and service desk (L1 / L2 / L3)
- ITSM implementation (incident, problem, change, request, asset/CMDB)
- On-site and remote support
- Desktop and laptop provisioning and imaging
- IT asset management and lifecycle (procurement to disposal)
- Knowledge base and self-service portals
09
Software, development & automation
- Custom software, web applications and portals
- System integration and APIs
- DevOps, CI/CD pipelines and containers (Docker, Kubernetes)
- Infrastructure as code (Ansible, Terraform)
- Scripting and process automation (Python, PowerShell, Bash)
- RPA and workflow automation
- Legacy application modernisation
10
Data & analytics
- Database design, administration and tuning
- Data warehousing and ETL
- Business intelligence and dashboards
- AI/ML solutions and AI integration (chatbots, document processing)
- Data governance and data quality
11
Unified communications & collaboration
- IP telephony and PBX (SIP, VoIP) and call centres
- Chat and messaging servers (XMPP, Teams, Matrix)
- Video conferencing and meeting-room solutions
- File sharing and collaboration (ISOFT DMS, SharePoint)
- Email hosting and migration
- Wikis and documentation platforms (Wiki.js, Confluence)
12
Physical security & smart building
- CCTV, IP cameras and NVR/VMS
- Access control and biometrics
- Intrusion alarms
- IoT and building management integration
13
Business applications
- ERP, CRM, HR and payroll implementation and support
- Document management and e-signature
- Line-of-business application hosting
- E-learning (LMS) platforms
14
Project & programme delivery
- Project management (PMP, PRINCE2, Agile)
- Turnkey projects (design, supply, install, commission)
- Migrations (domain, email, data centre, cloud)
- Proofs of concept and pilots
- Documentation, as-built drawings and handover
15
Training & knowledge transfer
- Technical training for client IT teams
- End-user training
- Certification preparation
- Documentation and runbooks
16
Commercial & support models
- IT outsourcing (full or co-managed)
- Staff augmentation and resident engineers
- Hardware and software licensing and reselling
- Leasing and hardware as a service
- Fixed-price, time & materials, retainer and per-user or per-device pricing
- Warranty, annual maintenance contracts and spare-parts management
How we work
Delivery with clear criteria.
Project, recurring service or specialist engagement. The model and indicators are defined in the proposal.
01
Assess
Goals, data, systems and constraints.
02
Design
Scope, architecture, integrations and plan.
03
Implement
Configuration, development and testing.
04
Validate
Acceptance, quality and knowledge transfer.
Solutions
Looking for software? Meet our solutions
Systems ready to implement, with local support.
