AI-Powered Solutions

The Intelligent Backbone of Modern Enterprise

Embedded AI assistants inside GrandLinks ITSM. Ask in natural language and find tickets by describing them, without changing how your teams work. AI features are optional. They use an external AI service (OpenAI) and can be switched off.

Explore Features
Your AI Copilot

Built into
GrandLinks ITSM

IT Service Management

AI inside GrandLinks ITSM

Natural language ticket search that understands what you're looking for. Find any ticket instantly.

Natural Language Search
Ask in Portuguese or English
Instant Results
Explore ITSM AI
AI-Powered Search Helpdesk
"Urgent tickets from last week"
Urgent Network down in Building A
Urgent Email server not responding
Urgent VPN access blocked
12 tickets found
AI inside GrandLinks ITSM

Search Tickets
Like You're Talking

Find any ticket instantly using natural language. No complex filters, no learning curve—just ask for what you need and let AI understand your intent.

AI-Powered Search

Natural Language Ticket Search

Stop wrestling with complex filter combinations. Simply type what you're looking for in plain Portuguese or English, and AI translates your intent into precise search results.

Speak Naturally Search like you'd ask a colleague
Instant Results AI understands context and intent
No Filter Hassle Skip dropdowns and date pickers
Time-Aware Understands "last week", "yesterday", etc.
Ask anything about your tickets...
"Show me urgent tickets from last week" 12 tickets found
"Open tickets assigned to João" 8 tickets found
"Network issues reported this month" 23 tickets found

Search by Anything

AI understands multiple criteria at once—combine status, priority, dates, assignees, and keywords effortlessly.

Priority & Status
Time & Date Ranges
Assignee & Requester
Department & Category
Keywords & Topics
SLA & Overdue

How It Works

AI-powered search that's fast, accurate, and easy to use.

  • Type your search in plain language
  • AI interprets your intent and criteria
  • Matching tickets appear instantly
  • Refine with follow-up queries if needed

Why Your Team Will Love It

AI search that saves time and reduces friction

Bilingual Search in Portuguese or English
Precise Results AI understands exactly what you mean