IT managed services
Keep technology operational and your team focused on business.
We support day-to-day IT operations through support, monitoring and planned maintenance, with a service model tailored to your organisation. That can mean a full service desk for a company with no IT staff, a second line behind your own team, or resident engineers on your site. Whatever the model, you get one contract, agreed response times, and a monthly report that shows what was done and what needs attention next.
Business value
More organised operations with ongoing support and service visibility.
IT managed services
Four stages, each with a clear deliverable. Where AI helps, it is marked.
Service desk, request management and incident handling
A single channel by phone, email, WhatsApp or GrandLinks ITSM portal, with tickets, priorities and response times you can check.
Service desk triageMonitoring of systems, availability and capacity
Servers, network, backups, email and key applications monitored, with alerts handled before users notice.
Early failure signalsPreventive maintenance, updates and change management
Scheduled patching, firmware and antivirus updates, and a change process so that nothing is altered without a record.
User assistanceInventory, documentation and service reports
An up-to-date inventory of hardware, software and licences, documented configurations, and a monthly service review.
Three AI use cases, all optional
Optional. Every AI feature uses data you approve, can be switched off, and keeps a person in the loop.
Service desk triage
Reads each new request, classifies it, sets a priority and routes it to the right engineer, in Portuguese or English.
User assistance
Answers common how-to questions and resets instantly from your knowledge base, with hand-off to a person when needed.
Early failure signals
Spots disks filling up, services restarting or latency creeping before they become outages.
Keep technology operational and your team focused on business.
- Your business depends on IT but cannot justify a full internal team.
- Your IT team is absorbed by daily support and has no time for projects.
- You need documented service levels for an audit, a parent company or a tender.
Delivery with clear criteria.
Project, recurring service or specialist engagement. The model and indicators are defined in the proposal.
Assess
Goals, data, systems and constraints.
Design
Scope, architecture, integrations and plan.
Implement
Configuration, development and testing.
Validate
Acceptance, quality and knowledge transfer.
What clients ask us
Can you work alongside our existing IT staff?
Yes. Most contracts are hybrid: your team keeps what it does well and we cover monitoring, specialist areas or overflow.
Is support on site or remote?
Both. Remote resolves most requests fastest; on-site visits in Luanda are scheduled or dispatched as agreed in the contract.
What tools do you use?
GrandLinks ITSM for tickets, assets and reporting, with monitoring and remote management tools chosen for your environment. You get access to the same portal.
