GrandLinks ITSM

SLA policies with response and resolution targets, rules that match each ticket to the right policy, and escalation to a department or user when a deadline is at risk. Compliance dashboards show met SLAs, breaches and tickets at risk.

• Compliance dashboard with daily, weekly or monthly trends
• Today's breaches and tickets at risk
• Policies with conditions and response and resolution targets
• Escalation to a department or user
• Breakdowns by priority, urgency, department, location and policy

A daily and weekly calendar for each technician, with tasks linked to tickets or standalone. Drag a task to another technician or time slot, put work on hold and resume it, and see at once what is still unassigned.

• Daily and weekly calendar per technician
• Drag-and-drop scheduling, with confirmation
• Tasks linked to tickets or standalone
• Unassigned and unresolved task views
• Hold and resume tasks

For Windows PCs: device location, camera photo, voice recording, screenshots, security commands and Wi-Fi location lookup. For company-owned devices, used under the customer's own policy.

• Geographic Tracking - Real-time device location (Mapbox GL)
• Camera Pictures - Remote camera activation
• Voice Recording - Remote microphone access
• Screenshots - Automated screenshot capture
• Remote Commands - lock, shut down, restart, message, alarm, disable USB
• Wi-Fi Locator - location from nearby Wi-Fi networks

Remote administration capabilities including software installation across multiple systems, remote SSH for secure terminal access, remote console with VNC-based desktop control, and batch operations.

• Software Installation - Remote deployment across multiple systems
• Remote SSH - Secure terminal access
• Remote Console - VNC-based desktop control
• Batch operations across many PCs

Comprehensive monitoring with host and host group management, monitoring templates, real-time problem detection, performance graphs and metrics, and alert management.

• Host and host group management
• Monitoring templates
• Real-time problem detection
• Performance graphs and metrics
• Alert management

Elastic Security integration with security rules management, threat alert monitoring, and fleet agent management.

• Elastic Security integration
• Security rules management
• Threat alert monitoring
• Fleet agent management

Security plugins that look for vulnerabilities on the network, in the software installed on each PC (checked against the NVD database), in programs that start automatically with Windows, and in your websites and web applications.

• Network Scanner - Finds vulnerabilities on the network (OpenVAS)
• Software Vulnerabilities - Checked against the NVD database
• Startup Programs - Programs that start automatically on each PC
• Web Scanner - Vulnerabilities in websites and web applications (Nuclei)

Records of software licences, vendor contracts and digital certificates, with owner, department, cost and renewal dates. Items about to expire are highlighted before they cause problems.

• Licences with seats used and total seats
• Contracts with renewal dates, contacts and costs in Kz
• SSL and code-signing certificates
• Expiring-item highlights and expiration trends
• Cost analysis and vendor dependency

Sign-in protected by two-factor authentication, reCAPTCHA checks and a block after four failed attempts. Works with LDAP and Active Directory.

• Two-factor authentication with a 6-digit code
• reCAPTCHA v3 check at sign-in
• Block after four failed attempts
• Password reset with a link valid for 30 minutes
• LDAP and Active Directory integration

System configuration with user preferences, system configuration, SMTP/SNMP settings, and integration management.

• User preferences
• System configuration
• SMTP/SNMP settings
• Integration management