GrandNet IT System Management
ITSM is an IT Asset Management, issue tracking system and service desk system.
Developed by Pulsar and offered in partnership with iSoft under the GrandNet ecosystem, is a comprehensive IT Service Management solution combining helpdesk ticketing, IT asset management, infrastructure and security monitoring, antitheft protection, and remote administration in one centralized system.
Powerful Capabilities
Everything you need to transform your operations
AI-Powered Assistant
ChatGPT-inspired ticket analysis with automated solutions and conversation history.
11 Major Modules
Comprehensive IT management with 50+ sub-features across all modules.
Real-time WebSocket
Live data updates and instant notifications for all system events.
Dashboard & Analytics
Interactive charts, metrics, and customizable widget-based dashboard.
Enterprise Security
Role-Based Access Control (RBAC), audit trails, and secure authentication.
Remote Administration
SSH, VNC, remote commands, and batch operations across systems.
Complete IT Management Solution
11 major modules with 50+ sub-features for comprehensive IT infrastructure management
Dashboard & Analytics
Real-time system health monitoring, interactive charts and visualizations, asset overview statistics, ticket analytics and trends, performance metrics, and customizable widget-based dashboard.
- Real-time system health monitoring
- Interactive charts and visualizations
- Asset overview statistics
- Ticket analytics and trends
- Performance metrics
- Customizable widget-based dashboard
Reports & Analytics
Comprehensive reporting with historical health scores, security audit metrics, application error statistics, ticket performance reports, assignee workload analysis, department analytics, and export to Excel/CSV.
- Historical health scores
- Security audit metrics
- Application error statistics
- Ticket performance reports
- Assignee workload analysis
- Department analytics
- Export to Excel/CSV
Assets Management
Complete IT asset inventory for computers, monitors, printers, software, network devices, and other assets with hardware/software tracking, health score monitoring, asset location mapping, Windows Event Log integration, and export capabilities.
- Complete IT asset inventory
- Hardware/software tracking
- Health score monitoring
- Asset location mapping
- Windows Event Log integration
- Export capabilities
Help Desk & Tickets
Full ticket lifecycle management with AI-Powered Assistant (ChatGPT-inspired), automated ticket analysis, solution suggestions, conversation history, ticket assignment and routing, priority and status workflows, department-based organization, and advanced filtering and search.
- Full ticket lifecycle management
- AI-Powered Assistant (ChatGPT-inspired)
- Automated ticket analysis
- Solution suggestions
- Conversation history
- Ticket assignment and routing
- Priority and status workflows
- Department-based organization
- Advanced filtering and search
Anti-Theft & Security
Advanced security features including geographic tracking with Mapbox GL, camera pictures, voice recording, screenshots, remote commands for security actions, and WAP locator for WiFi network detection.
- Geographic Tracking - Real-time device location (Mapbox GL)
- Camera Pictures - Remote camera activation
- Voice Recording - Remote microphone access
- Screenshots - Automated screenshot capture
- Remote Commands - Security action execution
- WAP Locator - WiFi network detection
Hyper Commands (Remote Admin)
Remote administration capabilities including software installation across multiple systems, remote SSH for secure terminal access, remote console with VNC-based desktop control, batch operations and scheduling.
- Software Installation - Remote deployment across multiple systems
- Remote SSH - Secure terminal access
- Remote Console - VNC-based desktop control
- Batch operations and scheduling
Network Monitoring
Comprehensive monitoring with host and host group management, monitoring templates, real-time problem detection, performance graphs and metrics, and alert management.
- Host and host group management
- Monitoring templates
- Real-time problem detection
- Performance graphs and metrics
- Alert management
Mobile Management
Mobile device management with real-time GPS tracking, geofencing with alerts, mobile app inventory, and device management.
- Real-time GPS tracking
- Geofencing with alerts
- Mobile app inventory
- Device management
Endpoint Detection & Response
Elastic Security integration with security rules management, threat alert monitoring, and fleet agent management.
- Elastic Security integration
- Security rules management
- Threat alert monitoring
- Fleet agent management
User Management
Complete user management with user accounts and profiles, Role-Based Access Control (RBAC), groups and departments, location management, and login audit for security audit trails.
- User accounts and profiles
- Role-Based Access Control (RBAC)
- Groups and departments
- Location management
- Login Audit - Security audit trails
Settings
System configuration with user preferences, system configuration, SMTP/SNMP settings, and integration management.
- User preferences
- System configuration
- SMTP/SNMP settings
- Integration management
See ITSM in Action
Discover how our Enterprise IT Service Management platform transforms IT operations
Enterprise-Grade Technology
Built with modern technologies for reliability and performance
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