Cobalt
COBALT ITSM is an IT Asset Management, issue tracking system and service desk system.
iSOFT Cobalt ITSM
iSOFT Cobalt ITSM is a web-based application helping companies to manage their information system. The solution is able to build an inventory of all the organization’s assets and to manage administrative and financial tasks. The system’s functionalities help IT Administrators to create a database of technical resources, as well as a management and history of maintenances actions. Users can declare incidents or requests (based on asset or not) thanks to the Helpdesk feature.
CMDB
HelpDesk
Financial Management
Project Management
Administration
Configuration
CMDB
Oversee data centers, software, and hardware. Gain complete control over your IT and business infrastructure by connecting your asset inventory to Helpdesk.
- Hardware
- Software
- Data centers
- Impact & relationship
- Dashboards
Assets Management
Computers
Monitors
Network Devices
Software
Devices
Printers
Cartridges
PDU
Phones
Data center management
SIM Cards
HelpDesk
Effortlessly handle events and requests, generate paperwork, establish service level agreements, and provide optimal client experience with Cobalt support.
- Tickets
- Problems
- Changes
- Statistics
- Forms
- Recurrent tickets
Financial Management
- Management
- Administration
- Contracts
- Suppliers
- Budget
- Contacts
Project Management
Use Cobalt to manage projects: assign work, invite colleagues, and establish due dates. To better organize your team, create reports and investigate Kanban boards!
- Kanban board
- GANTT
- Timeline
- Reminders
- Reports
- Tasks
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