{"id":11607,"date":"2026-10-21T16:40:57","date_gmt":"2026-10-21T16:40:57","guid":{"rendered":"https:\/\/isoft.ao\/call-links\/"},"modified":"2026-10-21T16:40:57","modified_gmt":"2026-10-21T16:40:57","slug":"call-links","status":"publish","type":"page","link":"https:\/\/isoft.ao\/en\/call-links\/","title":{"rendered":"Call Links"},"content":{"rendered":"
Omnichannel contact centre<\/span>

\"Call<\/h1>

Every call. Every chat. One console.<\/p>

Voice, WhatsApp, Messenger, Instagram and email in one platform, with supervision, reports and a direct line to your service desk. Built and supported by iSoft in Luanda.<\/p>

Request Demo<\/span><\/svg><\/span><\/a>Explore Features<\/span><\/svg><\/span><\/a><\/div><\/div>
<\/i><\/i><\/i>Call Links<\/span><\/div>\"Call<\/div>
<\/i>Voice and WhatsApp<\/div>
<\/i>Real-time supervision<\/div>
<\/i>On your servers<\/div><\/div><\/div><\/div><\/div>
4<\/span>messaging channels, plus voice<\/span><\/div>
11<\/span>modules in one console<\/span><\/div>
4<\/span>interface languages<\/span><\/div>
5 000<\/span>numbers per quick transfer list<\/span><\/div><\/div><\/div><\/section>
About Call Links<\/span>

From first ring to resolution<\/h2>

Call Links brings voice campaigns, WhatsApp, Messenger, Instagram and email into one agent console, with real-time supervision, reports, quality audits and a direct line to your service desk. It runs in your own data centre, in Portuguese, Spanish or English.<\/p><\/div>

<\/i><\/div>

Voice<\/h3><\/div>

Inbound calls, outbound campaigns and IVR on your own trunks.<\/p><\/article>

<\/i><\/div>

Messaging<\/h3><\/div>

WhatsApp, Messenger, Instagram and email in one inbox.<\/p><\/article>

<\/i><\/div>

Supervision<\/h3><\/div>

Real-time wallboard, follow-up and quality audits.<\/p><\/article>

<\/i><\/div>

Integration<\/h3><\/div>

Service desk, CRM and your own systems.<\/p>Discover GrandLinks ITSM →<\/span><\/a><\/article><\/div><\/div><\/section>

Module map<\/span>

11 modules. One console.<\/h2>

Choose a module to see its screen and what it does.<\/p><\/div>