{"id":11514,"date":"2026-10-13T09:17:45","date_gmt":"2026-10-13T09:17:45","guid":{"rendered":"https:\/\/isoft.ao\/servicos\/servicos-geridos-ti\/"},"modified":"2026-10-13T09:17:45","modified_gmt":"2026-10-13T09:17:45","slug":"servicos-geridos-ti","status":"publish","type":"page","link":"https:\/\/isoft.ao\/en\/servicos\/servicos-geridos-ti\/","title":{"rendered":"IT managed services"},"content":{"rendered":"
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Service 08 \u00b7 IT Operations<\/span>

IT managed services<\/h1>

Keep technology operational and your team focused on business.<\/p>

Talk to us<\/a>See the scope<\/a><\/div><\/div><\/section>
The solution<\/span>

We support day-to-day IT operations through support, monitoring and planned maintenance, with a service model tailored to your organisation. That can mean a full service desk for a company with no IT staff, a second line behind your own team, or resident engineers on your site. Whatever the model, you get one contract, agreed response times, and a monthly report that shows what was done and what needs attention next.<\/p><\/div>

Business value<\/h3>

More organised operations with ongoing support and service visibility.<\/p><\/div><\/div><\/section>

Service scope<\/span>

IT managed services<\/h2>

Four stages, each with a clear deliverable. Where AI helps, it is marked.<\/p>

01<\/span>

Service desk, request management and incident handling<\/h3>

A single channel by phone, email, WhatsApp or GrandLinks ITSM portal, with tickets, priorities and response times you can check.<\/p>Service desk triage<\/span><\/div>

02<\/span>

Monitoring of systems, availability and capacity<\/h3>

Servers, network, backups, email and key applications monitored, with alerts handled before users notice.<\/p>Early failure signals<\/span><\/div>

03<\/span>

Preventive maintenance, updates and change management<\/h3>

Scheduled patching, firmware and antivirus updates, and a change process so that nothing is altered without a record.<\/p>User assistance<\/span><\/div>

04<\/span>

Inventory, documentation and service reports<\/h3>

An up-to-date inventory of hardware, software and licences, documented configurations, and a monthly service review.<\/p><\/div><\/div><\/div><\/section>

AI use cases<\/span>

Three AI use cases, all optional<\/h2>

Optional. Every AI feature uses data you approve, can be switched off, and keeps a person in the loop.<\/p>

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Service desk triage<\/h3>

Reads each new request, classifies it, sets a priority and routes it to the right engineer, in Portuguese or English.<\/p><\/div>

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User assistance<\/h3>

Answers common how-to questions and resets instantly from your knowledge base, with hand-off to a person when needed.<\/p><\/div>

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Early failure signals<\/h3>

Spots disks filling up, services restarting or latency creeping before they become outages.<\/p><\/div><\/div><\/div><\/section>

When this service makes sense<\/span>

Keep technology operational and your team focused on business.<\/h2>