{"id":11221,"date":"2026-01-27T08:31:52","date_gmt":"2026-01-27T08:31:52","guid":{"rendered":"https:\/\/isoft.ao\/?page_id=11221"},"modified":"2026-10-14T09:48:10","modified_gmt":"2026-10-14T09:48:10","slug":"isoft-ai-integrations","status":"publish","type":"page","link":"https:\/\/isoft.ao\/en\/isoft-ai-integrations\/","title":{"rendered":"AI Integrations"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11221\" class=\"elementor elementor-11221\">\n\t\t\t\t<div class=\"elementor-element elementor-element-87038ef e-flex e-con-boxed e-con e-parent\" data-id=\"87038ef\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-274caa1 elementor-widget elementor-widget-shortcode\" data-id=\"274caa1\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div class=\"isoft-ai-portfolio\">\n    <!-- ==================== HERO SECTION ==================== -->\n    <div class=\"bss-ai-hero\">\n        <div class=\"bss-ai-container\">\n            <div class=\"bss-itsm-product-hero-content\">\n                <span class=\"bss-product-badge\">\n                    AI-Powered Solutions\n                <\/span>\n                <h1 class=\"bss-hero-title\">\n                    The Intelligent Backbone <span class=\"bss-gradient-text\">of Modern Enterprise<\/span>\n                <\/h1>\n                <p class=\"bss-itsm-product-description\">\n                    Embedded AI assistants inside GrandLinks ITSM. Ask in natural language and find tickets by describing them, without changing how your teams work. AI features are optional. They use an external AI service (OpenAI) and can be switched off.\n                <\/p>\n                <div class=\"bss-product-actions\">\n                    <button type=\"button\" class=\"bss-btn bss-btn-primary\" data-variant=\"primary\" data-modal=\"demo-request\">\n                        <span class=\"bss-btn-text\">Get Started<\/span>\n                        <span class=\"bss-btn-icon\">\n                            <svg viewbox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <line x1=\"0\" y1=\"6\" x2=\"12\" y2=\"6\"\/>\n                                <line x1=\"6\" y1=\"0\" x2=\"6\" y2=\"12\"\/>\n                            <\/svg>\n                        <\/span>\n                    <\/button>\n                    <a href=\"#ai-platforms\" class=\"bss-btn bss-btn-secondary\">\n                        <span class=\"bss-btn-text\">Explore Features<\/span>\n                        <span class=\"bss-btn-icon\">\n                            <svg viewbox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <polyline points=\"2 4 6 8 10 4\"\/>\n                            <\/svg>\n                        <\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n            <div class=\"isoft-ai-hero-visual\">\n                <div class=\"isoft-ai-hero-image-wrapper\">\n                    <!-- <div class=\"isoft-ai-floating-card card-1\">\n                        <i class=\"fas fa-robot\"><\/i>\n                        <span>Assistente de IA<\/span>\n                    <\/div>\n                    <div class=\"isoft-ai-floating-card card-2\">\n                        <i class=\"fas fa-comments\"><\/i>\n                        <span>Pergunte e receba<\/span>\n                    <\/div>\n                    <div class=\"isoft-ai-floating-card card-3\">\n                        <i class=\"fas fa-chart-line\"><\/i>\n                        <span>An\u00e1lises<\/span>\n                    <\/div> -->\n                    <div class=\"isoft-scene\" data-isoft-scene=\"ai\"><canvas aria-hidden=\"true\"><\/canvas><ul class=\"isoft-scene-data\" aria-hidden=\"true\"><li>AI<\/li><li>AI ASSISTANTS IN GRANDLINKS ITSM<\/li><\/ul><\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- ==================== PLATFORMS SHOWCASE ==================== -->\n    <div id=\"ai-platforms\" class=\"ai-platforms\">\n        <div class=\"ai-platforms-container\">\n            <div class=\"ai-platforms__header\">\n                <span class=\"bss-ai-section-badge\">Your AI Copilot<\/span>\n                <h2 class=\"bss-ai-section-title\">Built into<br><span class=\"bss-ai-section-description\">GrandLinks ITSM<\/span><\/h2>\n            <\/div>\n\n            <!-- Platform Cards - Overflow Layout -->\n            <div class=\"ai-platform-cards ai-platform-cards--overflow\">\n                \n                <!-- ITSM Card -->\n                <article class=\"ai-platform-card ai-platform-card--itsm ai-platform-card--overflow\" data-platform=\"itsm\">\n                    <!-- Main Card Content -->\n                    <div class=\"ai-platform-card__main\">\n                        <div class=\"ai-platform-card__header-row\">\n                            <div class=\"ai-platform-card__icon\">\n                                <i class=\"fa fa-headset\"><\/i>\n                            <\/div>\n                            <div class=\"ai-platform-card__titles\">\n                                <span class=\"ai-platform-card__label\">IT Service Management<\/span>\n                                <h3 class=\"ai-platform-card__title\">AI inside <strong>GrandLinks ITSM<\/strong><\/h3>\n                            <\/div>\n                        <\/div>\n                        <p class=\"ai-platform-card__desc\">Natural language ticket search that understands what you're looking for. Find any ticket instantly.<\/p>\n                        \n                        <div class=\"ai-platform-card__features ai-platform-card__features--inline\">\n                            <div class=\"ai-platform-card__feature\">\n                                <i class=\"fa fa-magnifying-glass\"><\/i>\n                                <span>Natural Language Search<\/span>\n                            <\/div>\n                            <div class=\"ai-platform-card__feature\">\n                                <i class=\"fa fa-comments\"><\/i>\n                                <span>Ask in Portuguese or English<\/span>\n                            <\/div>\n                            <div class=\"ai-platform-card__feature\">\n                                <i class=\"fa fa-bolt\"><\/i>\n                                <span>Instant Results<\/span>\n                            <\/div>\n                        <\/div>\n                        \n                        <!-- HAWAT-style Button -->\n                        <a href=\"#ai-itsm\" class=\"bss-btn bss-btn-secondary ai-platform-card__btn\">\n                            <span class=\"bss-btn-text\">Explore ITSM AI<\/span>\n                            <span class=\"bss-btn-icon\">\n                                <svg viewbox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                    <line x1=\"6\" y1=\"0\" x2=\"6\" y2=\"12\"\/>\n                                    <line x1=\"0\" y1=\"6\" x2=\"12\" y2=\"6\"\/>\n                                <\/svg>\n                            <\/span>\n                        <\/a>\n                    <\/div>\n                    \n                    <!-- Visual Mockup - Extends Outside -->\n                    <div class=\"ai-platform-card__visual-overflow\">\n                        <div class=\"ai-ticket-mockup ai-ticket-mockup--search\">\n                            <div class=\"ai-ticket-mockup__header\">\n                                <span class=\"ai-ticket-mockup__badge\">AI-Powered Search<\/span>\n                                <span class=\"ai-ticket-mockup__id\">Helpdesk<\/span>\n                            <\/div>\n                            <div class=\"ai-ticket-mockup__body\">\n                                <div class=\"ai-ticket-mockup__search-input\">\n                                    <i class=\"fa fa-wand-magic-sparkles\"><\/i>\n                                    <span>\"Urgent tickets from last week\"<\/span>\n                                <\/div>\n                                <div class=\"ai-ticket-mockup__results\">\n                                    <div class=\"ai-ticket-mockup__result\">\n                                        <span class=\"ai-ticket-mockup__result-badge urgent\">Urgent<\/span>\n                                        <span>Network down in Building A<\/span>\n                                    <\/div>\n                                    <div class=\"ai-ticket-mockup__result\">\n                                        <span class=\"ai-ticket-mockup__result-badge urgent\">Urgent<\/span>\n                                        <span>Email server not responding<\/span>\n                                    <\/div>\n                                    <div class=\"ai-ticket-mockup__result\">\n                                        <span class=\"ai-ticket-mockup__result-badge urgent\">Urgent<\/span>\n                                        <span>VPN access blocked<\/span>\n                                    <\/div>\n                                <\/div>\n                            <\/div>\n                            <div class=\"ai-ticket-mockup__footer\">\n                                <span class=\"ai-ticket-mockup__confidence\">\n                                    <i class=\"fa fa-check-circle\"><\/i>\n                                    12 tickets found\n                                <\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/article>\n\n            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- ==================== ITSM DEEP DIVE ==================== -->\n    <div id=\"ai-itsm\" class=\"ai-section ai-section--itsm\">\n        <div class=\"ai-section-container\">\n            <div class=\"bss-ai-section-header\">\n                <span class=\"bss-ai-section-badge\">AI inside GrandLinks ITSM<\/span>\n                <h2 class=\"ai-section-title\">Search Tickets<br><span>Like You're Talking<\/span><\/h2>\n                <p class=\"ai-section-desc\">Find any ticket instantly using natural language. No complex filters, no learning curve\u2014just ask for what you need and let AI understand your intent.<\/p>\n            <\/div>\n\n            <!-- ITSM Feature Grid -->\n            <div class=\"ai-itsm-grid\">\n                <!-- AI-Powered Search - Main Feature -->\n                <div class=\"ai-itsm-feature ai-itsm-feature--main\" data-aos=\"fade-right\">\n                    <div class=\"ai-itsm-feature__badge\">\n                        <i class=\"fa fa-magnifying-glass\"><\/i>\n                        AI-Powered Search\n                    <\/div>\n                    <h3 class=\"ai-itsm-feature__title\">Natural Language Ticket Search<\/h3>\n                    <p class=\"ai-itsm-feature__desc\">Stop wrestling with complex filter combinations. Simply type what you're looking for in plain Portuguese or English, and AI translates your intent into precise search results.<\/p>\n                    \n                    <div class=\"ai-itsm-feature__benefits\">\n                        <div class=\"ai-benefit-item\">\n                            <i class=\"fa fa-comments\"><\/i>\n                            <div>\n                                <strong>Speak Naturally<\/strong>\n                                <span>Search like you'd ask a colleague<\/span>\n                            <\/div>\n                        <\/div>\n                        <div class=\"ai-benefit-item\">\n                            <i class=\"fa fa-bolt\"><\/i>\n                            <div>\n                                <strong>Instant Results<\/strong>\n                                <span>AI understands context and intent<\/span>\n                            <\/div>\n                        <\/div>\n                        <div class=\"ai-benefit-item\">\n                            <i class=\"fa fa-filter\"><\/i>\n                            <div>\n                                <strong>No Filter Hassle<\/strong>\n                                <span>Skip dropdowns and date pickers<\/span>\n                            <\/div>\n                        <\/div>\n                        <div class=\"ai-benefit-item\">\n                            <i class=\"fa fa-clock-rotate-left\"><\/i>\n                            <div>\n                                <strong>Time-Aware<\/strong>\n                                <span>Understands \"last week\", \"yesterday\", etc.<\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n\n                    <!-- Search Demo UI -->\n                    <div class=\"ai-search-demo\">\n                        <div class=\"ai-search-demo__input\">\n                            <i class=\"fa fa-wand-magic-sparkles\"><\/i>\n                            <span class=\"ai-search-demo__placeholder\">Ask anything about your tickets...<\/span>\n                        <\/div>\n                        <div class=\"ai-search-demo__examples\">\n                            <div class=\"ai-search-example\">\n                                <span class=\"ai-search-example__query\">\"Show me urgent tickets from last week\"<\/span>\n                                <span class=\"ai-search-example__result\">\n                                    <i class=\"fa fa-ticket\"><\/i>\n                                    12 tickets found\n                                <\/span>\n                            <\/div>\n                            <div class=\"ai-search-example\">\n                                <span class=\"ai-search-example__query\">\"Open tickets assigned to Jo\u00e3o\"<\/span>\n                                <span class=\"ai-search-example__result\">\n                                    <i class=\"fa fa-ticket\"><\/i>\n                                    8 tickets found\n                                <\/span>\n                            <\/div>\n                            <div class=\"ai-search-example\">\n                                <span class=\"ai-search-example__query\">\"Network issues reported this month\"<\/span>\n                                <span class=\"ai-search-example__result\">\n                                    <i class=\"fa fa-ticket\"><\/i>\n                                    23 tickets found\n                                <\/span>\n                            <\/div>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <!-- What You Can Search -->\n                <div class=\"ai-itsm-feature\" data-aos=\"fade-left\" data-aos-delay=\"100\">\n                    <div class=\"ai-itsm-feature__icon\">\n                        <i class=\"fa fa-layer-group\"><\/i>\n                    <\/div>\n                    <h3 class=\"ai-itsm-feature__title\">Search by Anything<\/h3>\n                    <p class=\"ai-itsm-feature__desc\">AI understands multiple criteria at once\u2014combine status, priority, dates, assignees, and keywords effortlessly.<\/p>\n                    \n                    <div class=\"ai-search-criteria\">\n                        <div class=\"ai-search-criteria__item\">\n                            <i class=\"fa fa-flag\"><\/i>\n                            <span>Priority &amp; Status<\/span>\n                        <\/div>\n                        <div class=\"ai-search-criteria__item\">\n                            <i class=\"fa fa-calendar\"><\/i>\n                            <span>Time &amp; Date Ranges<\/span>\n                        <\/div>\n                        <div class=\"ai-search-criteria__item\">\n                            <i class=\"fa fa-user\"><\/i>\n                            <span>Assignee &amp; Requester<\/span>\n                        <\/div>\n                        <div class=\"ai-search-criteria__item\">\n                            <i class=\"fa fa-building\"><\/i>\n                            <span>Department &amp; Category<\/span>\n                        <\/div>\n                        <div class=\"ai-search-criteria__item\">\n                            <i class=\"fa fa-tags\"><\/i>\n                            <span>Keywords &amp; Topics<\/span>\n                        <\/div>\n                        <div class=\"ai-search-criteria__item\">\n                            <i class=\"fa fa-circle-exclamation\"><\/i>\n                            <span>SLA &amp; Overdue<\/span>\n                        <\/div>\n                    <\/div>\n                <\/div>\n\n                <!-- How It Works -->\n                <div class=\"ai-itsm-feature\" data-aos=\"fade-up\" data-aos-delay=\"200\">\n                    <div class=\"ai-itsm-feature__icon ai-itsm-feature__icon--shield\">\n                        <i class=\"fa fa-gears\"><\/i>\n                    <\/div>\n                    <h3 class=\"ai-itsm-feature__title\">How It Works<\/h3>\n                    <p class=\"ai-itsm-feature__desc\">AI-powered search that's fast, accurate, and easy to use.<\/p>\n                    \n                    <ul class=\"ai-trust-list\">\n                        <li>\n                            <i class=\"fa fa-1\"><\/i>\n                            <span>Type your search in plain language<\/span>\n                        <\/li>\n                        <li>\n                            <i class=\"fa fa-2\"><\/i>\n                            <span>AI interprets your intent and criteria<\/span>\n                        <\/li>\n                        <li>\n                            <i class=\"fa fa-3\"><\/i>\n                            <span>Matching tickets appear instantly<\/span>\n                        <\/li>\n                        <li>\n                            <i class=\"fa fa-4\"><\/i>\n                            <span>Refine with follow-up queries if needed<\/span>\n                        <\/li>\n                    <\/ul>\n                <\/div>\n\n                <!-- Benefits -->\n                <div class=\"ai-itsm-feature ai-itsm-feature--outcomes\" data-aos=\"fade-up\" data-aos-delay=\"300\">\n                    <h3 class=\"ai-itsm-feature__title\">Why Your Team Will Love It<\/h3>\n                    <p class=\"ai-itsm-feature__subtitle\">AI search that saves time and reduces friction<\/p>\n                    <div class=\"ai-outcomes\">\n                        <div class=\"ai-outcome\">\n                            <div class=\"ai-outcome__icon\">\n                                <i class=\"fa fa-language\"><\/i>\n                            <\/div>\n                            <span>Bilingual<\/span>\n                            <small>Search in Portuguese or English<\/small>\n                        <\/div>\n                        <div class=\"ai-outcome\">\n                            <div class=\"ai-outcome__icon\">\n                                <i class=\"fa fa-bullseye\"><\/i>\n                            <\/div>\n                            <span>Precise Results<\/span>\n                            <small>AI understands exactly what you mean<\/small>\n                        <\/div>\n                    <\/div>\n                <\/div>\n            <\/div>\n        <\/div>\n    <\/div>\n\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-11221","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages\/11221","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/comments?post=11221"}],"version-history":[{"count":11,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages\/11221\/revisions"}],"predecessor-version":[{"id":11536,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages\/11221\/revisions\/11536"}],"wp:attachment":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/media?parent=11221"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}