{"id":11120,"date":"2026-01-22T10:21:39","date_gmt":"2026-01-22T10:21:39","guid":{"rendered":"https:\/\/isoft.ao\/?page_id=11120"},"modified":"2026-10-14T09:48:10","modified_gmt":"2026-10-14T09:48:10","slug":"isoft-itsm","status":"publish","type":"page","link":"https:\/\/isoft.ao\/en\/isoft-itsm\/","title":{"rendered":"GrandLinks ITSM"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"11120\" class=\"elementor elementor-11120\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8ba37a7 e-flex e-con-boxed e-con e-parent\" data-id=\"8ba37a7\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7896a3f elementor-widget elementor-widget-shortcode\" data-id=\"7896a3f\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">   \n<section id=\"product-detail-itsm\" class=\"isoft-itsm-portfolio\">\n    <!-- Hero Section -->\n    <div class=\"ih-hero bss-itsm-product-hero\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-product-hero-content\">\n                <span class=\"bss-product-badge\">Command &amp; Control \u00b7 Visibility \u00b7 Governance \u00b7 Security<\/span>\n                <h1 class=\"bss-hero-title\">\n                    GrandLinks\n                    <span class=\"bss-gradient-text\"> ITSM<\/span>\n                <\/h1>\n                <p class=\"isoft-tagline\">Enterprise ITSM built for control, visibility and secure service operations.<\/p>\n                <p class=\"bss-itsm-product-description\">GrandLinks ITSM, developed by Pulsar, is implemented and supported in Angola by iSoft. It brings help desk ticketing, IT asset management, infrastructure and security monitoring, endpoint evidence and protection, and remote administration into one system.<\/p>\n                <div class=\"bss-product-actions\">\n                    <button type=\"button\" class=\"bss-btn bss-btn-primary\" data-variant=\"primary\" data-modal=\"demo-request\">\n                        <span class=\"bss-btn-text\">Get Started<\/span>\n                        <span class=\"bss-btn-icon\">\n                            <svg viewbox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <line x1=\"0\" y1=\"6\" x2=\"12\" y2=\"6\"\/>\n                                <line x1=\"6\" y1=\"0\" x2=\"6\" y2=\"12\"\/>\n                            <\/svg>\n                        <\/span>\n                    <\/button>\n                    <a href=\"#features\" class=\"bss-btn bss-btn-secondary\">\n                        <span class=\"bss-btn-text\">Explore Features<\/span>\n                        <span class=\"bss-btn-icon\">\n                            <svg viewbox=\"0 0 12 12\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                <polyline points=\"2 4 6 8 10 4\"\/>\n                            <\/svg>\n                        <\/span>\n                    <\/a>\n                <\/div>\n            <\/div>\n         \n            <div class=\"ih-visual\"><div class=\"ih-stage\"><div class=\"ih-window\"><div class=\"ih-bar\" aria-hidden=\"true\"><i><\/i><i><\/i><i><\/i><span>GrandLinks ITSM<\/span><\/div><img fetchpriority=\"high\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/screens\/grandlinks-painel.webp\" alt=\"GrandLinks ITSM: dashboard\" width=\"1536\" height=\"770\" decoding=\"async\"><\/div><div class=\"ih-chip ih-chip--a\"><i class=\"fa-solid fa-headset\" aria-hidden=\"true\"><\/i>Helpdesk and SLAs<\/div><div class=\"ih-chip ih-chip--b\"><i class=\"fa-solid fa-laptop\" aria-hidden=\"true\"><\/i>Assets Management<\/div><div class=\"ih-chip ih-chip--c\"><i class=\"fa-solid fa-display\" aria-hidden=\"true\"><\/i>Remote support<\/div><\/div><\/div>        <\/div>\n    <\/div>\n\n    <!-- Metrics Section -->\n    <div class=\"bss-itsm-product-metrics\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-metrics-grid\">\n                                    <div class=\"bss-itsm-metric-card\">\n                        <div class=\"bss-itsm-metric-value\">15<\/div>\n                        <div class=\"bss-itsm-metric-label\">Major Modules<\/div>\n                    <\/div>\n                                    <div class=\"bss-itsm-metric-card\">\n                        <div class=\"bss-itsm-metric-value\">50+<\/div>\n                        <div class=\"bss-itsm-metric-label\">Sub-features<\/div>\n                    <\/div>\n                                    <div class=\"bss-itsm-metric-card\">\n                        <div class=\"bss-itsm-metric-value\">10+<\/div>\n                        <div class=\"bss-itsm-metric-label\">Report Types<\/div>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Features Section -->\n    <div id=\"features\" class=\"bss-itsm-product-features\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Key Features<\/span>\n                <h2 class=\"bss-itsm-section-title\">Powerful Capabilities<\/h2>\n                <p class=\"bss-itsm-section-description\">Everything you need to transform your operations<\/p>\n            <\/div>\n            <div class=\"bss-itsm-features-grid\">\n                                    <div class=\"bss-itsm-feature-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-robot\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">AI-Powered Assistant<\/h3>\n                        <\/div>      \n                        <p class=\"bss-itsm-module-description\">Suggests solutions on tickets and keeps the conversation history. Optional: uses an external AI service (OpenAI) and can be switched off.<\/p>\n                    <\/div>\n                                    <div class=\"bss-itsm-feature-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-cube\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">15 Major Modules<\/h3>\n                        <\/div>      \n                        <p class=\"bss-itsm-module-description\">Comprehensive IT management with 50+ sub-features across all modules.<\/p>\n                    <\/div>\n                                    <div class=\"bss-itsm-feature-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-broadcast-tower\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Real-time Notifications<\/h3>\n                        <\/div>      \n                        <p class=\"bss-itsm-module-description\">Live data updates and instant notifications for all system events.<\/p>\n                    <\/div>\n                                    <div class=\"bss-itsm-feature-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-chart-line\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Dashboard &amp; Analytics<\/h3>\n                        <\/div>      \n                        <p class=\"bss-itsm-module-description\">Interactive charts, metrics, and customizable widget-based dashboard.<\/p>\n                    <\/div>\n                                    <div class=\"bss-itsm-feature-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-shield-alt\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Enterprise Security<\/h3>\n                        <\/div>      \n                        <p class=\"bss-itsm-module-description\">Role-Based Access Control (RBAC), audit trails, and secure authentication.<\/p>\n                    <\/div>\n                                    <div class=\"bss-itsm-feature-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-network-wired\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Remote Administration<\/h3>\n                        <\/div>      \n                        <p class=\"bss-itsm-module-description\">SSH, VNC, remote commands, and batch operations across systems.<\/p>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n\n    <!-- Before and after (Executive Introduction v2, owner 8 Oct 2026) -->\n    <div class=\"isoft-itsm-before-after\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Before and after<\/span>\n                <h2 class=\"bss-itsm-section-title\">What changes with GrandLinks ITSM<\/h2>\n                <p class=\"bss-itsm-section-description\">For organisations with a head office, departments, provinces and remote offices.<\/p>\n            <\/div>\n            <div class=\"isoft-ba\" role=\"table\" aria-label=\"Before and after GrandLinks ITSM\">\n                <div class=\"isoft-ba-row isoft-ba-head\" role=\"row\">\n                    <span role=\"columnheader\">Before GrandLinks ITSM<\/span>\n                    <span role=\"columnheader\">After GrandLinks ITSM<\/span>\n                <\/div>\n                                    <div class=\"isoft-ba-row\" role=\"row\">\n                        <span class=\"isoft-ba-before\" role=\"cell\">Information depends on calls, messages and manual follow-up.<\/span>\n                        <span class=\"isoft-ba-after\" role=\"cell\">Leadership sees status, location, owner, priority and service impact in one platform.<\/span>\n                    <\/div>\n                                    <div class=\"isoft-ba-row\" role=\"row\">\n                        <span class=\"isoft-ba-before\" role=\"cell\">Technicians are sent without full diagnosis or history.<\/span>\n                        <span class=\"isoft-ba-after\" role=\"cell\">Remote diagnosis starts from asset records, previous incidents and location context.<\/span>\n                    <\/div>\n                                    <div class=\"isoft-ba-row\" role=\"row\">\n                        <span class=\"isoft-ba-before\" role=\"cell\">Reports are prepared after the fact.<\/span>\n                        <span class=\"isoft-ba-after\" role=\"cell\">Dashboards and audit trails are available for ongoing governance.<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <div class=\"bss-itsm-product-modules\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Core Features by Module<\/span>\n                <h2 class=\"bss-itsm-section-title\">Complete IT Management Solution<\/h2>\n                <p class=\"bss-itsm-section-description\">15 major modules with 50+ sub-features for comprehensive IT infrastructure management<\/p>\n            <\/div>\n                                    <div class=\"isoft-itsm-showcase\">\n                <div class=\"isoft-itsm-showcase-nav\" role=\"tablist\" aria-label=\"GrandLinks ITSM modules\">\n                                            <button type=\"button\" class=\"isoft-itsm-showcase-tab is-active\" id=\"itsm-tab-0\" role=\"tab\" aria-selected=\"true\" aria-controls=\"itsm-pane-0\" tabindex=\"0\">\n                            <i class=\"fas fa-chart-line\" aria-hidden=\"true\"><\/i>\n                            <span>Dashboard &amp; Analytics<\/span>\n                        <\/button>\n                                            <button type=\"button\" class=\"isoft-itsm-showcase-tab\" id=\"itsm-tab-1\" role=\"tab\" aria-selected=\"false\" aria-controls=\"itsm-pane-1\" tabindex=\"-1\">\n                            <i class=\"fas fa-chart-bar\" aria-hidden=\"true\"><\/i>\n                            <span>Reports &amp; Analytics<\/span>\n                        <\/button>\n                                            <button type=\"button\" class=\"isoft-itsm-showcase-tab\" id=\"itsm-tab-2\" role=\"tab\" aria-selected=\"false\" aria-controls=\"itsm-pane-2\" tabindex=\"-1\">\n                            <i class=\"fas fa-server\" aria-hidden=\"true\"><\/i>\n                            <span>Assets Management<\/span>\n                        <\/button>\n                                            <button type=\"button\" class=\"isoft-itsm-showcase-tab\" id=\"itsm-tab-3\" role=\"tab\" aria-selected=\"false\" aria-controls=\"itsm-pane-3\" tabindex=\"-1\">\n                            <i class=\"fas fa-ticket-alt\" aria-hidden=\"true\"><\/i>\n                            <span>Help Desk &amp; Tickets<\/span>\n                        <\/button>\n                                            <button type=\"button\" class=\"isoft-itsm-showcase-tab\" id=\"itsm-tab-4\" role=\"tab\" aria-selected=\"false\" aria-controls=\"itsm-pane-4\" tabindex=\"-1\">\n                            <i class=\"fas fa-users\" aria-hidden=\"true\"><\/i>\n                            <span>User Management<\/span>\n                        <\/button>\n                                    <\/div>\n                <div class=\"isoft-itsm-showcase-panes\">\n                                            <div class=\"isoft-itsm-showcase-pane is-active\" id=\"itsm-pane-0\" role=\"tabpanel\" aria-labelledby=\"itsm-tab-0\">\n                            <div class=\"isoft-itsm-showcase-copy\">\n                                <h3>Dashboard &amp; Analytics<\/h3>\n                                <p>Real-time system health monitoring, interactive charts and visualizations, asset overview statistics, ticket analytics and trends, performance metrics, and customizable widget-based dashboard.<\/p>\n                                                                    <ul class=\"bss-itsm-module-items\">\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Real-time system health monitoring<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Interactive charts and visualizations<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Asset overview statistics<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Ticket analytics and trends<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Performance metrics<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Customizable widget-based dashboard<\/span>\n                                            <\/li>\n                                                                            <\/ul>\n                                                            <\/div>\n                            <div class=\"isoft-itsm-showcase-media\">\n                                <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/screens\/grandlinks-painel.webp\" alt=\"GrandLinks ITSM: dashboard with system health scores\" width=\"1536\" height=\"770\" decoding=\"async\">\n                            <\/div>\n                        <\/div>\n                                            <div class=\"isoft-itsm-showcase-pane\" id=\"itsm-pane-1\" role=\"tabpanel\" aria-labelledby=\"itsm-tab-1\">\n                            <div class=\"isoft-itsm-showcase-copy\">\n                                <h3>Reports &amp; Analytics<\/h3>\n                                <p>Comprehensive reporting with historical health scores, security audit metrics, application error statistics, ticket performance reports, assignee workload analysis, department analytics, and export to Excel\/CSV.<\/p>\n                                                                    <ul class=\"bss-itsm-module-items\">\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Historical health scores<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Security audit metrics<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Application error statistics<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Ticket performance reports<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Assignee workload analysis<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Department analytics<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Export to Excel\/CSV<\/span>\n                                            <\/li>\n                                                                            <\/ul>\n                                                            <\/div>\n                            <div class=\"isoft-itsm-showcase-media\">\n                                <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/screens\/grandlinks-relatorios.webp\" alt=\"GrandLinks ITSM: ticket analysis by department and by assignee\" width=\"1536\" height=\"770\" decoding=\"async\">\n                            <\/div>\n                        <\/div>\n                                            <div class=\"isoft-itsm-showcase-pane\" id=\"itsm-pane-2\" role=\"tabpanel\" aria-labelledby=\"itsm-tab-2\">\n                            <div class=\"isoft-itsm-showcase-copy\">\n                                <h3>Assets Management<\/h3>\n                                <p>A Windows agent on each PC feeds a complete IT asset inventory for computers, monitors, printers, software, network devices, and other assets with hardware\/software tracking, health score monitoring, asset location mapping, Windows Event Log integration, and export capabilities.<\/p>\n                                                                    <ul class=\"bss-itsm-module-items\">\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Complete IT asset inventory<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Hardware\/software tracking<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Health score monitoring<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Asset location mapping<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Windows Event Log integration<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Export capabilities<\/span>\n                                            <\/li>\n                                                                            <\/ul>\n                                                            <\/div>\n                            <div class=\"isoft-itsm-showcase-media\">\n                                <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/screens\/grandlinks-activos.webp\" alt=\"GrandLinks ITSM: asset dashboard with computers, monitors, software and network\" width=\"1536\" height=\"770\" decoding=\"async\">\n                            <\/div>\n                        <\/div>\n                                            <div class=\"isoft-itsm-showcase-pane\" id=\"itsm-pane-3\" role=\"tabpanel\" aria-labelledby=\"itsm-tab-3\">\n                            <div class=\"isoft-itsm-showcase-copy\">\n                                <h3>Help Desk &amp; Tickets<\/h3>\n                                <p>Full ticket lifecycle management with optional AI assistant (uses OpenAI), automated ticket analysis, solution suggestions, conversation history, ticket assignment and routing, priority and status workflows, department-based organization, and advanced filtering and search.<\/p>\n                                                                    <ul class=\"bss-itsm-module-items\">\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Full ticket lifecycle management<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>AI assistant (optional, uses OpenAI)<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Automated ticket analysis<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Solution suggestions<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Conversation history<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Ticket assignment and routing<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Priority and status workflows<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Department-based organization<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Advanced filtering and search<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Service catalogue with ticket templates<\/span>\n                                            <\/li>\n                                                                            <\/ul>\n                                                            <\/div>\n                            <div class=\"isoft-itsm-showcase-media\">\n                                <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/screens\/grandlinks-tickets.webp\" alt=\"GrandLinks ITSM: helpdesk ticket list with priorities and deadlines\" width=\"1536\" height=\"770\" decoding=\"async\">\n                            <\/div>\n                        <\/div>\n                                            <div class=\"isoft-itsm-showcase-pane\" id=\"itsm-pane-4\" role=\"tabpanel\" aria-labelledby=\"itsm-tab-4\">\n                            <div class=\"isoft-itsm-showcase-copy\">\n                                <h3>User Management<\/h3>\n                                <p>Complete user management with user accounts and profiles, Role-Based Access Control (RBAC), groups and departments, location management, and login audit for security audit trails.<\/p>\n                                                                    <ul class=\"bss-itsm-module-items\">\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>User accounts and profiles<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Role-Based Access Control (RBAC)<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Groups and departments<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Location management<\/span>\n                                            <\/li>\n                                                                                    <li>\n                                                <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\" aria-hidden=\"true\">\n                                                    <polyline points=\"4 10 8 14 16 6\"\/>\n                                                <\/svg>\n                                                <span>Login Audit - Security audit trails<\/span>\n                                            <\/li>\n                                                                            <\/ul>\n                                                            <\/div>\n                            <div class=\"isoft-itsm-showcase-media\">\n                                <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/screens\/grandlinks-funcoes.webp\" alt=\"GrandLinks ITSM: user roles and permissions\" width=\"1536\" height=\"770\" decoding=\"async\">\n                            <\/div>\n                        <\/div>\n                                    <\/div>\n            <\/div>\n            \n                        <h3 class=\"isoft-itsm-more-title\">Also included in GrandLinks ITSM<\/h3>\n            <div class=\"bss-itsm-modules-grid isoft-itsm-more-grid\">\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-stopwatch\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">SLA Management<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">SLA policies with response and resolution targets, rules that match each ticket to the right policy, and escalation to a department or user when a deadline is at risk. Compliance dashboards show met SLAs, breaches and tickets at risk.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Compliance dashboard with daily, weekly or monthly trends<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Today's breaches and tickets at risk<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Policies with conditions and response and resolution targets<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Escalation to a department or user<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Breakdowns by priority, urgency, department, location and policy<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-calendar-check\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Technician Scheduling<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">A daily and weekly calendar for each technician, with tasks linked to tickets or standalone. Drag a task to another technician or time slot, put work on hold and resume it, and see at once what is still unassigned.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Daily and weekly calendar per technician<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Drag-and-drop scheduling, with confirmation<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Tasks linked to tickets or standalone<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Unassigned and unresolved task views<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Hold and resume tasks<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-shield-alt\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Endpoint Evidence and Protection<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">For Windows PCs: device location, camera photo, voice recording, screenshots, security commands and Wi-Fi location lookup. For company-owned devices, used under the customer's own policy.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Geographic Tracking - Real-time device location (Mapbox GL)<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Camera Pictures - Remote camera activation<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Voice Recording - Remote microphone access<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Screenshots - Automated screenshot capture<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Remote Commands - lock, shut down, restart, message, alarm, disable USB<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Wi-Fi Locator - location from nearby Wi-Fi networks<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-terminal\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Hyper Commands (Remote Admin)<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">Remote administration capabilities including software installation across multiple systems, remote SSH for secure terminal access, remote console with VNC-based desktop control, and batch operations.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Software Installation - Remote deployment across multiple systems<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Remote SSH - Secure terminal access<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Remote Console - VNC-based desktop control<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Batch operations across many PCs<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-eye\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Network Monitoring<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">Comprehensive monitoring with host and host group management, monitoring templates, real-time problem detection, performance graphs and metrics, and alert management.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Host and host group management<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Monitoring templates<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Real-time problem detection<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Performance graphs and metrics<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Alert management<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-shield-virus\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Endpoint Detection &amp; Response<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">Elastic Security integration with security rules management, threat alert monitoring, and fleet agent management.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Elastic Security integration<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Security rules management<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Threat alert monitoring<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Fleet agent management<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-bug\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Vulnerability Scanning<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">Security plugins that look for vulnerabilities on the network, in the software installed on each PC (checked against the NVD database), in programs that start automatically with Windows, and in your websites and web applications.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Network Scanner - Finds vulnerabilities on the network (OpenVAS)<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Software Vulnerabilities - Checked against the NVD database<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Startup Programs - Programs that start automatically on each PC<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Web Scanner - Vulnerabilities in websites and web applications (Nuclei)<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-file-contract\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Governance<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">Records of software licences, vendor contracts and digital certificates, with owner, department, cost and renewal dates. Items about to expire are highlighted before they cause problems.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Licences with seats used and total seats<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Contracts with renewal dates, contacts and costs in Kz<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>SSL and code-signing certificates<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Expiring-item highlights and expiration trends<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Cost analysis and vendor dependency<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-user-lock\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Access Security<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">Sign-in protected by two-factor authentication, reCAPTCHA checks and a block after four failed attempts. Works with LDAP and Active Directory.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Two-factor authentication with a 6-digit code<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>reCAPTCHA v3 check at sign-in<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Block after four failed attempts<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Password reset with a link valid for 30 minutes<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>LDAP and Active Directory integration<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                                    <div class=\"bss-itsm-module-card\">\n                        <div class=\"bss-itsm-module-header\">\n                            <div class=\"bss-itsm-module-icon\">\n                                                                    <i class=\"fas fa-cog\"><\/i>\n                                                            <\/div>\n                            <h3 class=\"bss-itsm-module-title\">Settings<\/h3>\n                        <\/div>\n                        <p class=\"bss-itsm-module-description\">System configuration with user preferences, system configuration, SMTP\/SNMP settings, and integration management.<\/p>\n                                                    <ul class=\"bss-itsm-module-items\">\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>User preferences<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>System configuration<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>SMTP\/SNMP settings<\/span>\n                                    <\/li>\n                                                                    <li>\n                                        <svg class=\"bss-itsm-module-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                                            <polyline points=\"4 10 8 14 16 6\"\/>\n                                        <\/svg>\n                                        <span>Integration management<\/span>\n                                    <\/li>\n                                                            <\/ul>\n                                            <\/div>\n                            <\/div>\n                    <\/div>\n    <\/div>\n\n    \n    <!-- Benefits Section -->\n    <div class=\"bss-itsm-product-benefits\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Technical Highlights<\/span>\n                <h2 class=\"bss-itsm-section-title\">Enterprise-Grade Technology<\/h2>\n                <p class=\"bss-itsm-section-description\">Built with modern technologies for reliability and performance<\/p>\n            <\/div>\n            <div class=\"bss-itsm-benefits-list\">\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Real-time Updates - Instant notifications for system events<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>AI Integration - Intelligent ticket analysis assistant<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Works in any modern browser<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Interface in Portuguese and English<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Security - RBAC, audit trails, secure authentication<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Advanced UI - Rich text editor, data tables, interactive charts<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Export Capabilities - Multiple report formats<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Remote Administration - SSH, VNC, remote commands<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Your data under your control (Executive Introduction v2, owner 8 Oct 2026) -->\n    <div class=\"isoft-itsm-data\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Data sovereignty<\/span>\n                <h2 class=\"bss-itsm-section-title\">Your data stays under your control<\/h2>\n                <p class=\"bss-itsm-section-description\">Service history, security records and audit evidence remain your organisation\u2019s own.<\/p>\n            <\/div>\n            <div class=\"isoft-itsm-data-grid\">\n                                    <div class=\"isoft-itsm-data-item\">\n                        <span class=\"isoft-itsm-data-icon\"><i class=\"fas fa-server\" aria-hidden=\"true\"><\/i><\/span>\n                        <h3>Controlled deployment<\/h3>\n                        <p>On your organisation's internal infrastructure or in a private environment, in line with your policy.<\/p>\n                    <\/div>\n                                    <div class=\"isoft-itsm-data-item\">\n                        <span class=\"isoft-itsm-data-icon\"><i class=\"fas fa-user-shield\" aria-hidden=\"true\"><\/i><\/span>\n                        <h3>Role-based access<\/h3>\n                        <p>Executive, manager, technician and user access separated by responsibility.<\/p>\n                    <\/div>\n                                    <div class=\"isoft-itsm-data-item\">\n                        <span class=\"isoft-itsm-data-icon\"><i class=\"fas fa-clipboard-check\" aria-hidden=\"true\"><\/i><\/span>\n                        <h3>Audit and traceability<\/h3>\n                        <p>Records of service activity, asset changes, assignments, approvals and closure.<\/p>\n                    <\/div>\n                                    <div class=\"isoft-itsm-data-item\">\n                        <span class=\"isoft-itsm-data-icon\"><i class=\"fas fa-database\" aria-hidden=\"true\"><\/i><\/span>\n                        <h3>Backup and recovery<\/h3>\n                        <p>Service records, asset intelligence and governance evidence protected as institutional information.<\/p>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n        <!-- Client documents (owner, 8 Oct 2026) -->\n    <div id=\"documentacao\" class=\"isoft-itsm-docs\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Documentation<\/span>\n                <h2 class=\"bss-itsm-section-title\">GrandLinks ITSM documentation<\/h2>\n                <p class=\"bss-itsm-section-description\">Read online or download as PDF, in Portuguese or English.<\/p>\n            <\/div>\n            <div class=\"isoft-itsm-docs-grid\">\n                                    <article class=\"isoft-itsm-doc\">\n                        <a class=\"isoft-itsm-doc-cover\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-executive-introduction.pdf\" target=\"_blank\" rel=\"noopener\">\n                            <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/cover-introducao-en.webp\" alt=\"Executive Introduction\" width=\"420\" height=\"594\" decoding=\"async\">\n                        <\/a>\n                        <div class=\"isoft-itsm-doc-body\">\n                            <h3>Executive Introduction<\/h3>\n                            <p>For management: the challenges GrandLinks ITSM solves, control across provinces and offices, and the benefits for leadership.<\/p>\n                            <p class=\"isoft-itsm-doc-meta\"><span>PDF<\/span><span><span class=\"isoft-itsm-doc-num\">8<\/span> <span>pages<\/span><\/span><span class=\"isoft-itsm-doc-num\">1.0 MB<\/span><\/p>\n                            <div class=\"isoft-itsm-doc-actions\">\n                                <a class=\"isoft-itsm-doc-btn isoft-itsm-doc-btn--primary\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-executive-introduction.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"far fa-eye\" aria-hidden=\"true\"><\/i> <span>Read online<\/span><\/a>\n                                <a class=\"isoft-itsm-doc-btn\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-executive-introduction.pdf\" download=\"grandlinks-itsm-executive-introduction.pdf\"><i class=\"fas fa-download\" aria-hidden=\"true\"><\/i> <span>Download<\/span><\/a>\n                            <\/div>\n                            <a class=\"isoft-itsm-doc-other\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-introducao-executiva.pdf\" target=\"_blank\" rel=\"noopener\">Portuguese version <span aria-hidden=\"true\">&rarr;<\/span><\/a>\n                        <\/div>\n                    <\/article>\n                                    <article class=\"isoft-itsm-doc\">\n                        <a class=\"isoft-itsm-doc-cover\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-features-advantages-brochure.pdf\" target=\"_blank\" rel=\"noopener\">\n                            <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/cover-brochura-en.webp\" alt=\"Features &amp; Advantages Brochure\" width=\"420\" height=\"594\" decoding=\"async\">\n                        <\/a>\n                        <div class=\"isoft-itsm-doc-body\">\n                            <h3>Features &amp; Advantages Brochure<\/h3>\n                            <p>The main features by area: service, assets, remote support, monitoring, security and governance.<\/p>\n                            <p class=\"isoft-itsm-doc-meta\"><span>PDF<\/span><span><span class=\"isoft-itsm-doc-num\">5<\/span> <span>pages<\/span><\/span><span class=\"isoft-itsm-doc-num\">0.7 MB<\/span><\/p>\n                            <div class=\"isoft-itsm-doc-actions\">\n                                <a class=\"isoft-itsm-doc-btn isoft-itsm-doc-btn--primary\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-features-advantages-brochure.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"far fa-eye\" aria-hidden=\"true\"><\/i> <span>Read online<\/span><\/a>\n                                <a class=\"isoft-itsm-doc-btn\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-features-advantages-brochure.pdf\" download=\"grandlinks-itsm-features-advantages-brochure.pdf\"><i class=\"fas fa-download\" aria-hidden=\"true\"><\/i> <span>Download<\/span><\/a>\n                            <\/div>\n                            <a class=\"isoft-itsm-doc-other\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-brochura-funcionalidades-vantagens.pdf\" target=\"_blank\" rel=\"noopener\">Portuguese version <span aria-hidden=\"true\">&rarr;<\/span><\/a>\n                        <\/div>\n                    <\/article>\n                                    <article class=\"isoft-itsm-doc\">\n                        <a class=\"isoft-itsm-doc-cover\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-feature-catalogue.pdf\" target=\"_blank\" rel=\"noopener\">\n                            <img loading=\"lazy\" src=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/cover-catalogo-en.webp\" alt=\"Feature Catalogue\" width=\"420\" height=\"594\" decoding=\"async\">\n                        <\/a>\n                        <div class=\"isoft-itsm-doc-body\">\n                            <h3>Feature Catalogue<\/h3>\n                            <p>A reference of every module and its sub-features, for technical teams.<\/p>\n                            <p class=\"isoft-itsm-doc-meta\"><span>PDF<\/span><span><span class=\"isoft-itsm-doc-num\">8<\/span> <span>pages<\/span><\/span><span class=\"isoft-itsm-doc-num\">0.3 MB<\/span><\/p>\n                            <div class=\"isoft-itsm-doc-actions\">\n                                <a class=\"isoft-itsm-doc-btn isoft-itsm-doc-btn--primary\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-feature-catalogue.pdf\" target=\"_blank\" rel=\"noopener\"><i class=\"far fa-eye\" aria-hidden=\"true\"><\/i> <span>Read online<\/span><\/a>\n                                <a class=\"isoft-itsm-doc-btn\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-feature-catalogue.pdf\" download=\"grandlinks-itsm-feature-catalogue.pdf\"><i class=\"fas fa-download\" aria-hidden=\"true\"><\/i> <span>Download<\/span><\/a>\n                            <\/div>\n                            <a class=\"isoft-itsm-doc-other\" href=\"https:\/\/isoft.ao\/wp-content\/plugins\/isoft-itsm-details\/assets\/docs\/grandlinks-itsm-catalogo-de-funcionalidades.pdf\" target=\"_blank\" rel=\"noopener\">Portuguese version <span aria-hidden=\"true\">&rarr;<\/span><\/a>\n                        <\/div>\n                    <\/article>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n    <!-- Implementation Section (owner answer K1, 7 Oct 2026) -->\n    <div class=\"bss-itsm-product-benefits\">\n        <div class=\"bss-itsm-container\">\n            <div class=\"bss-itsm-section-header\">\n                <span class=\"bss-itsm-section-badge\">Implementation<\/span>\n                <h2 class=\"bss-itsm-section-title\">How iSoft implements GrandLinks ITSM<\/h2>\n                <p class=\"bss-itsm-section-description\">One local team, from the first workshop to support after go-live.<\/p>\n            <\/div>\n            <div class=\"bss-itsm-benefits-list\">\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Discovery workshop<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Installation on your servers<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Active Directory integration<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Email-to-ticket setup<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Monitoring (Zabbix) setup<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Windows agent rollout<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Data import<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Training<\/span>\n                    <\/div>\n                                    <div class=\"bss-itsm-benefit-item\">\n                        <svg class=\"bss-itsm-benefit-check\" viewbox=\"0 0 20 20\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\">\n                            <polyline points=\"4 10 8 14 16 6\"\/>\n                        <\/svg>\n                        <span>Support after go-live<\/span>\n                    <\/div>\n                            <\/div>\n        <\/div>\n    <\/div>\n\n<\/section>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-11120","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages\/11120","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/comments?post=11120"}],"version-history":[{"count":15,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages\/11120\/revisions"}],"predecessor-version":[{"id":11534,"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/pages\/11120\/revisions\/11534"}],"wp:attachment":[{"href":"https:\/\/isoft.ao\/en\/wp-json\/wp\/v2\/media?parent=11120"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}